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Company culture is quite the topic of discussion in today’s world. More than ever, people are choosing who they support based on company values rather than their product or service. BuiltIn defines company culture as a “set of shared values, goals, attitudes, and practices that characterize an organization.”
While that is a great place to start, we believe there’s something more to it. Company culture isn’t just about the values of a company, but rather the atmosphere, support, and community a company creates.
At Stoneside, we’ve made our values the cornerstones of our company.
These are our guiding principles — the foundation of the choices we make. But this isn’t what makes our company culture stand out.
Our approach to company culture starts with creating support and community. Yes, ultimately the goal is for our values to help us create a stronger level of support and community for our clients and customers. But it has to start with our team.
Because of this, building a strong relationship within our teams is a top priority.
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In a recent article featured in Forbes, Mickey Fain, Stoneside’s CEO, discussed company culture: “40 years ago when I got my MBA, nobody talked about culture. But today, more than ever, I believe culture is the most important thing in any business.”
It really is about creating an environment where team members can feel valued, supported, and respected. When teams feel that level of empowerment and support, the trickle-down effect occurs, and pretty soon it’s not just our team members who feel that way, but our customers as well.
When a company creates a positive, supportive environment for their team, those employees are more likely to concentrate on how they can contribute to a positive, supportive customer experience. Think of it this way — a disgruntled employee may not go out of their way to help a customer who was needing guidance. The employee would be more likely to do the absolute minimum required, rather than going that extra mile.
However, when the opposite occurs, team members are happier, more productive, and more engaged. That trickle-down effect is experienced by the customer.
Don’t take our word for it — our customer reviews are first-hand evidence of this occurrence.
When team members feel the effects of company culture, it has a direct impact on the customer service experience.
These days, working remotely has made creating community and support in the workplace a challenge for some businesses.
Before, face-to-face interactions, meetings, and events kept team members connected to their peers and to management. As the working environment shifts into more remote locations, maintaining office connections is much more difficult.
At Stoneside, we recognized that it was paramount to keep our company culture standards high, despite this workplace upheaval. We took it upon ourselves, and commissioned a survey to gain insight into how remote employees were handling the experience of working from home.
The article in Forbes dives deep into the mental health of workers who are working remotely. In his interview, Mickey discusses how the task of creating a positive work culture has transformed. Now, it’s all about maintaining connection.
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In an effort to build and grow as a remote team, Mickey prescribed “virtual happy hours, photo contests, and virtual check-ins/coffee chats, which will allow us to stay more connected to our entire team and provide the flexibility to our ‘office team’ to work at home more often.”
The company culture survey results revealed that some of the most helpful efforts were to make the focus more wellness-minded, such as mental health resources or wellness programs.
The survey also meant looking deeper into team members outside of work. “This experience forced us to think about each of our team members in a broader sense,” Mickey said. “We learned to consider how our policies and actions affected team members and their families and explored additional resources or flexibility we could provide to help maintain a great culture.”
It’s clear that workplace culture goes beyond creating a positive relationship between company and team members. Creating a good company culture spreads into our team member’s homes, into their families, and also into the homes of our customers.
So what does all this mean? A positive, community-based workplace culture is absolutely essential to creating high-quality customer service.
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Workplace culture has been a trending topic in the business world, especially during and since 2020. It has become clear that a greater effort needs to be made from employers to create a better experience for their employees.
More than ever, customers and clients are choosing companies to invest in and partner with based on their company policies, values, and workplace culture. According to a consumer report done in 2020, being aligned with a company’s values was extremely important to the vast majority of consumers; ie, consumers are more likely to invest, purchase, choose businesses if they know they align with them.
You can see it everywhere. People trying to find businesses that are more than just a big name — and that’s what we are.
We believe in a customer-first approach, but that all starts with creating the most satisfied teams.
What we choose to embody in our company directly affects our workplace culture, our team members, their families, and our customers.
We’re eager to help one another reach a common goal, and our customers feel the effects of that. We believe that’s why Stoneside consistently outranks other window treatment companies in customer reviews.
We’ve made it our goal to remain #1 in America, and we’re committed to creating a culture that inspires that result.
Our customers know our team members by name
Because we don’t just get in and get out — we’re not solely focused on getting the job done quickly. We’re all about getting to know you and your home so we can deliver the best possible product and service.
Everyday, we see evidence that we’ve created a company where customer service is our top priority, stemming from great company culture. It’s backed by the customer reviews pouring in from Google, Yelp, TrustPilot, and more.
That’s what makes us stand out from the rest. Sure, you can choose a national brand that offers a cheap, quick option. But if you want something more — if you’re looking for an experience that results in excellent customer service and high-quality product — we’re the team for you.
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Together. With each other, and with you.
In our early days, we contracted out our designers and installers. We quickly realized that to give our customers the best, we had to create the experience of a local shop but with the convenience of the internet.
Since then, we’ve turned our attention to creating professional teams of experienced designers and expert installers.
Company culture is at the heart of our company.
But for our customers, it all begins with a simple conversation. We begin the conversation when you’re ready, setting you up with a free consultation.
We pair you with your own personal design consultant. At your in-home consultation, your design consultant asks you about what you’re looking for in your window treatment, your style preferences, your budget, and even how you use your home. Even if you’re unsure, our consultants guide you. There’s no need to have all the answers. If you want to feel more prepared, you can check out some of the standard questions you can expect from your consultation.
But remember, this is just a chat to see how Stoneside can help you find the right fit for your space. We help create a custom design plan so everything is laid out clearly for you to make the best decision for your home. At that time, if you’re ready, we can place your order for your home refresh.
Next, our in-house installation experts double-check measurements and set specifications to our manufacturers, based right here in the US.
When your window treatments have been crafted, your installer will personally come to your home. Your installer isn’t just there to get a job done, they’re there to ensure you’re pleased with your product and your experience from start to finish.
Our work culture inspires exceptional customer service, and that’s what you can expect from our installation team.
Our customer experience should always be the best. We support our team members, and together, we support you.
Reach out now for a free consultation, and experience the top-rated Stoneside culture firsthand.
